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Return / Exchange Policies

BeautyOfBirds / Avianweb’s General Returns Policy

Based on our commitment to customer satisfaction, we will be glad to take any unwanted item back as long as the following conditions are met:

  • The item - in its original PRODUCT packaging - has to be returned within 30 days of purchase.
  • The item and the product packaging have to be NEW, UNUSED and UNDAMAGED.
  • All original parts, warranties, instructions, etc. have to be included in the package.
  • The original packaging slip / invoice need to be included. 
  • The product has to be properly repackaged and insured against loss or damage in transit.
  • When returning the item, the original generic OUTER packaging (usually brown in color) can or should be replaced, if it was damaged while in transit to your location.

NO CREDIT or REFUND will be given in cases where ...

  • The item is received in damaged, used and/or dirty condition.
  • Parts, accessories or original warranty / instructions are missing.
  • The period of accepted returns has expired.
  • In cases where any of the above applies, no refund or credit will be granted and the customer will be responsible for arranging for the pick up of the item from our premises. Items that are not picked up, will be disposed of after 30 days.

RETURN SHIPPING CHARGES / RESTOCKING FEES:

  • Unless Avianweb specifically is at fault, the Customer is responsible for paying the cost of returning the item. They are also responsible for insuring it against loss or damage while in transit.   
  • We generally don't like restocking fees that Manufacturers often charge; and in most cases, we can negotiate them away.  However, in cases where the custom product packaging has been torn up and needs to be replaced and the item has to be repackaged, we really can't expect the manufacturer to carry the cost.  Custom packaging is expensive. Therefore, if there is a possibility that Customers will want to return anything, it is in Customers' hands to make sure that all product packaging and documentations, and the products themselves, are complete, intact and in new condition.